Please note

To better serve you, we may ask you to keep a USB keyboard and mouse at hand.

Picture

There may be a malfunction in the touch function of the screen.

If there is a separate touch screen (separate from the computer case) you can first check whether a USB / serial cable is running from the computer to the screen and whether it is still properly connected.

Connect the USB mouse (which is included in the box of the system).
Next click on MENU and then on CALIBRATE TOUCH .
Follow the instructions on screen.

If the above steps did not provide a solution, please contact Eazis.

Categories: Picture, System

Probably the system has had a reset because the on/off button was pressed for longer than a few seconds (it also hangs when it is often pressed too hard).

Connect a USB keyboard (which is included in the box of the system). Then turn off the computer and CONTACT US with Eazis on the number +31 (0) 546 538 911.

Please note! It could also be that the hard disk is defective. This can probably be determined by telephone together with the technical employee of Eazis.

Categories: Picture, System

Due to a power failure or peak voltage on your mains voltage (socket/group) the power supply and/or adapter of the system can be disrupted.

Check the outlet for power or have it checked by a licensed electrician .

Unplug the device's AC power adapter for 30 minutes from the wall outlet and from the back of your music computer.

After reconnecting the system to the AC power adapter and reconnecting the power cord, try restarting the system.

If the system still does not start, contact Eazis. The power supply and/or adapter is probably faulty.

Categories: Picture, System

Codes

When the software asks for an UNLOCKCODE the license has expired. This can have several causes.

Check whether the internet cable from the computer to the internet router is properly connected (the router of your provider is often located in a meter cupboard or at the point where the cable/fiber entering the property).

If there is a WiFi connection, see the section “ Reset WiFi connection ” for a more detailed explanation.

When the internet cable is plugged in or the WiFi connection is established you can check this via our software by pressing MENU - OPTIONS - NETWORK and then CHECK ALL CONNECTIONS . When four green check marks appear on the left under CONNECTION INFO it is okay, if red crosses appear there is still something wrong with your connection.

If there is still a faulty connection to our Eazis service it may also be that your network is trying to block certain internet traffic ( FIREWALL and/or PROXY settings) . In that case you should contact your own provider/network administrator.

Restart after this, just to be sure.

This message can also appear when the date and time are not set correctly.

Press the MENU - OPTIONS button and then ADJUST DATE / TIME to correct this and restart the system.

If the internet connection is okay and the system still asks for an UNLOCKCODE there may be a blocking of your subscription. Contact Eazis .

If you call after office hours, the telephone exchange will give you an UNLOCKCODE. Enter this in the software and contact the administration department of Eazis the next working day .

ATTENTION! The service technician on duty outside office hours is NOT authorized to issue UNLOCKCODES!

Categories: Codes, System

This message appears when the date and time are not set correctly.

Press the MENU button and then SET DATE/TIME to correct this and restart the system.

If this message keeps coming back, please contact Eazis.

Categories: Codes, System

Connectie

The system may have been unable to connect to Eazis online services for quite some time. There may be something wrong with the internet connection and the software needs to be updated.

Check whether the internet cable from the computer to the internet router is properly connected (the router of your provider is often located in a meter cupboard or at the point where the cable/fiber entering the property).

If there is a WiFi connection, see the section “ Reset WiFi connection ” for a more detailed explanation.

When the internet cable is plugged in or the WiFi connection is established you can check this via our software by pressing MENU - OPTIONS - NETWORK and then CHECK ALL CONNECTIONS . When four green check marks appear on the left under CONNECTION INFO it is okay, if red crosses appear there is still something wrong with your connection.

There is also a possibility that your internet router needs a restart . You can force this by removing the adapter/plug of your router from the socket for approximately for about 15 to 30 seconds. ATTENTION! After plugging the power cord back in it often takes several minutes to reconnect, so wait at least 5 minutes before trying anything .

Check the connection again by pressing MENU - OPTIONS - NETWORK in our software and then CHECK ALL CONNECTIONS .

After the internet connection has been restored you can have the software updated via MENU - OPTIONS - SOFTWARE RENEW .

Restart after this, just to be sure.

If the above steps did not provide a solution, please contact Eazis.

Categories: Connectie, System

You may have to reset your WIFI connection due to a change of provider or other changes in your network.

Check the settings by pressing MENU and then OPTIONS . In the next screen, press the NETWORK button at the top and select the WIFI CONNECTIONS option.

In the next screen select the desired Wi-Fi network and enter your WiFi password. If you work with a touchscreen you can use the on-screen keyboard. This should appear automatically, otherwise press the ABC button next to the input field. It is also possible that this on-screen keyboard is placed over the input field. Then drag the keyboard to the side by pressing and dragging at the top of the keyboard field.

When the password is entered press CONNECT and wait for the connection to be established. If this has been handled correctly you can press EXIT to exit the screen.

When the internet cable is plugged in or the WiFi connection is established you can check this via our software by pressing MENU - OPTIONS - NETWORK and then CHECK ALL CONNECTIONS . When four green check marks appear on the left under CONNECTION INFO it is okay, if red crosses appear there is still something wrong with your connection.

There is also a possibility that your internet router needs a restart . You can force this by removing the adapter/plug of your router from the socket for approximately for about 15 to 30 seconds. ATTENTION! After plugging the power cord back in it often takes several minutes to reconnect, so wait at least 5 minutes before trying anything .

If there is still a faulty connection to our Eazis service it may also be that your network is trying to block certain internet traffic ( FIREWALL and/or PROXY settings) . In that case you should contact your own provider/network administrator.

Categories: Connectie, System

Geluid

There can be several reasons why music is no longer passed on to your music system.

First check the CD player/radio tuner that may be present. If these devices also do not transmit sound the interference is probably not with the music computer.

TIP! To make sure that the malfunction is in the music computer you can remove the mini-jack connector (small headphone plug) from the USB sound card (black/gray or red box) connected to the system with a USB cable) or from the back of the computer and transfer it to your phone's headphone output. REMEMBER WHAT OUTPUT YOU TAKE THE PLUG FROM! (usually this is green with the label F(ront) -out)
If the sound of your mp3 or youtube app on your phone can be heard through your installation, the interference is probably in the music computer.

In case of a USB sound card (black/gray or red box connected to the system with a USB cable) check whether a light is on. If not, check if the USB cable to the music computer is properly connected.

It is also possible that the sound card in Windows is set to “muted” . This can be checked in the software by pressing the buttons MENU - SET VOLUME and then pressing WINDOWS VOLUME .

If in this screen all volume sliders are down and/or a red icon has appeared under these sliders (“mute” button) you can solve the problem by dragging the sliders upwards and deactivate the “mute” button by pressing it.

The audio settings of the software can also be wrong. You can check/change these settings by pressing MENU - OPTIONS and then AUDIO . This will take you to the screen where you can assign any available sound cards to the different players. PLAYER 1 is the left player in the main screen. PLAYER 2 is the right player.

In case of a Multiroom system, PLAYER 3 and PLAYER 4 allow you to play the left and right player of a second set room.

Check if a sound card is selected. If not, check via the dropdown” menu behind the players whether a sound card can be selected .

If no sound card can be selected but a USB sound card is present, try unplugging the USB CABLE from the system and plugging it into another USB PORT of the computer. Restart the system and repeat the steps described above.

If the above steps did not provide a solution, please contact Eazis.

Categories: Geluid, System

This can happen if the USB sound card (black/gray or red box connected to the system with a USB cable) is not correctly selected in the software.

The audio settings of the software can also be wrong. You can check/change these settings by pressing MENU - OPTIONS and then AUDIO . This will take you to the screen where you can assign any available sound cards to the different players. PLAYER 1 is the left player in the main screen. PLAYER 2 is the right player.

In case of a Multiroom system, PLAYER 3 and PLAYER 4 allow you to play the left and right player of a second set room.

Check if a sound card is selected. If not, check via the dropdown” menu behind the players whether a sound card can be selected .

If no sound card can be selected but a USB sound card is present, try unplugging the USB CABLE from the system and plugging it into another USB PORT of the computer. Restart the system and repeat the steps described above.

If the above steps did not provide a solution, please contact Eazis.

Categories: Geluid, System

In this case no audio card was found by the system.

The audio settings of the software can also be wrong. You can check/change these settings by pressing MENU - OPTIONS and then AUDIO . This will take you to the screen where you can assign any available sound cards to the different players. PLAYER 1 is the left player in the main screen. PLAYER 2 is the right player.

In case of a Multiroom system, PLAYER 3 and PLAYER 4 allow you to play the left and right player of a second set room.

Check if a sound card is selected. If not, check via the dropdown” menu behind the players whether a sound card can be selected .

If no sound card can be selected but a USB sound card is present, try unplugging the USB CABLE from the system and plugging it into another USB PORT of the computer. Restart the system and repeat the steps described above.

If the above steps did not provide a solution, please contact Eazis.

Categories: Geluid, System

System

There may be a malfunction in the touch function of the screen.

If there is a separate touch screen (separate from the computer case) you can first check whether a USB / serial cable is running from the computer to the screen and whether it is still properly connected.

Connect the USB mouse (which is included in the box of the system).
Next click on MENU and then on CALIBRATE TOUCH .
Follow the instructions on screen.

If the above steps did not provide a solution, please contact Eazis.

Categories: Picture, System

Probably the system has had a reset because the on/off button was pressed for longer than a few seconds (it also hangs when it is often pressed too hard).

Connect a USB keyboard (which is included in the box of the system). Then turn off the computer and CONTACT US with Eazis on the number +31 (0) 546 538 911.

Please note! It could also be that the hard disk is defective. This can probably be determined by telephone together with the technical employee of Eazis.

Categories: Picture, System

The system may have been unable to connect to Eazis online services for quite some time. There may be something wrong with the internet connection and the software needs to be updated.

Check whether the internet cable from the computer to the internet router is properly connected (the router of your provider is often located in a meter cupboard or at the point where the cable/fiber entering the property).

If there is a WiFi connection, see the section “ Reset WiFi connection ” for a more detailed explanation.

When the internet cable is plugged in or the WiFi connection is established you can check this via our software by pressing MENU - OPTIONS - NETWORK and then CHECK ALL CONNECTIONS . When four green check marks appear on the left under CONNECTION INFO it is okay, if red crosses appear there is still something wrong with your connection.

There is also a possibility that your internet router needs a restart . You can force this by removing the adapter/plug of your router from the socket for approximately for about 15 to 30 seconds. ATTENTION! After plugging the power cord back in it often takes several minutes to reconnect, so wait at least 5 minutes before trying anything .

Check the connection again by pressing MENU - OPTIONS - NETWORK in our software and then CHECK ALL CONNECTIONS .

After the internet connection has been restored you can have the software updated via MENU - OPTIONS - SOFTWARE RENEW .

Restart after this, just to be sure.

If the above steps did not provide a solution, please contact Eazis.

Categories: Connectie, System

There can be several reasons why music is no longer passed on to your music system.

First check the CD player/radio tuner that may be present. If these devices also do not transmit sound the interference is probably not with the music computer.

TIP! To make sure that the malfunction is in the music computer you can remove the mini-jack connector (small headphone plug) from the USB sound card (black/gray or red box) connected to the system with a USB cable) or from the back of the computer and transfer it to your phone's headphone output. REMEMBER WHAT OUTPUT YOU TAKE THE PLUG FROM! (usually this is green with the label F(ront) -out)
If the sound of your mp3 or youtube app on your phone can be heard through your installation, the interference is probably in the music computer.

In case of a USB sound card (black/gray or red box connected to the system with a USB cable) check whether a light is on. If not, check if the USB cable to the music computer is properly connected.

It is also possible that the sound card in Windows is set to “muted” . This can be checked in the software by pressing the buttons MENU - SET VOLUME and then pressing WINDOWS VOLUME .

If in this screen all volume sliders are down and/or a red icon has appeared under these sliders (“mute” button) you can solve the problem by dragging the sliders upwards and deactivate the “mute” button by pressing it.

The audio settings of the software can also be wrong. You can check/change these settings by pressing MENU - OPTIONS and then AUDIO . This will take you to the screen where you can assign any available sound cards to the different players. PLAYER 1 is the left player in the main screen. PLAYER 2 is the right player.

In case of a Multiroom system, PLAYER 3 and PLAYER 4 allow you to play the left and right player of a second set room.

Check if a sound card is selected. If not, check via the dropdown” menu behind the players whether a sound card can be selected .

If no sound card can be selected but a USB sound card is present, try unplugging the USB CABLE from the system and plugging it into another USB PORT of the computer. Restart the system and repeat the steps described above.

If the above steps did not provide a solution, please contact Eazis.

Categories: Geluid, System

This can happen if the USB sound card (black/gray or red box connected to the system with a USB cable) is not correctly selected in the software.

The audio settings of the software can also be wrong. You can check/change these settings by pressing MENU - OPTIONS and then AUDIO . This will take you to the screen where you can assign any available sound cards to the different players. PLAYER 1 is the left player in the main screen. PLAYER 2 is the right player.

In case of a Multiroom system, PLAYER 3 and PLAYER 4 allow you to play the left and right player of a second set room.

Check if a sound card is selected. If not, check via the dropdown” menu behind the players whether a sound card can be selected .

If no sound card can be selected but a USB sound card is present, try unplugging the USB CABLE from the system and plugging it into another USB PORT of the computer. Restart the system and repeat the steps described above.

If the above steps did not provide a solution, please contact Eazis.

Categories: Geluid, System

Due to a power failure or peak voltage on your mains voltage (socket/group) the power supply and/or adapter of the system can be disrupted.

Check the outlet for power or have it checked by a licensed electrician .

Unplug the device's AC power adapter for 30 minutes from the wall outlet and from the back of your music computer.

After reconnecting the system to the AC power adapter and reconnecting the power cord, try restarting the system.

If the system still does not start, contact Eazis. The power supply and/or adapter is probably faulty.

Categories: Picture, System

In this case no audio card was found by the system.

The audio settings of the software can also be wrong. You can check/change these settings by pressing MENU - OPTIONS and then AUDIO . This will take you to the screen where you can assign any available sound cards to the different players. PLAYER 1 is the left player in the main screen. PLAYER 2 is the right player.

In case of a Multiroom system, PLAYER 3 and PLAYER 4 allow you to play the left and right player of a second set room.

Check if a sound card is selected. If not, check via the dropdown” menu behind the players whether a sound card can be selected .

If no sound card can be selected but a USB sound card is present, try unplugging the USB CABLE from the system and plugging it into another USB PORT of the computer. Restart the system and repeat the steps described above.

If the above steps did not provide a solution, please contact Eazis.

Categories: Geluid, System

When the software asks for an UNLOCKCODE the license has expired. This can have several causes.

Check whether the internet cable from the computer to the internet router is properly connected (the router of your provider is often located in a meter cupboard or at the point where the cable/fiber entering the property).

If there is a WiFi connection, see the section “ Reset WiFi connection ” for a more detailed explanation.

When the internet cable is plugged in or the WiFi connection is established you can check this via our software by pressing MENU - OPTIONS - NETWORK and then CHECK ALL CONNECTIONS . When four green check marks appear on the left under CONNECTION INFO it is okay, if red crosses appear there is still something wrong with your connection.

If there is still a faulty connection to our Eazis service it may also be that your network is trying to block certain internet traffic ( FIREWALL and/or PROXY settings) . In that case you should contact your own provider/network administrator.

Restart after this, just to be sure.

This message can also appear when the date and time are not set correctly.

Press the MENU - OPTIONS button and then ADJUST DATE / TIME to correct this and restart the system.

If the internet connection is okay and the system still asks for an UNLOCKCODE there may be a blocking of your subscription. Contact Eazis .

If you call after office hours, the telephone exchange will give you an UNLOCKCODE. Enter this in the software and contact the administration department of Eazis the next working day .

ATTENTION! The service technician on duty outside office hours is NOT authorized to issue UNLOCKCODES!

Categories: Codes, System

This message appears when the date and time are not set correctly.

Press the MENU button and then SET DATE/TIME to correct this and restart the system.

If this message keeps coming back, please contact Eazis.

Categories: Codes, System

You may have to reset your WIFI connection due to a change of provider or other changes in your network.

Check the settings by pressing MENU and then OPTIONS . In the next screen, press the NETWORK button at the top and select the WIFI CONNECTIONS option.

In the next screen select the desired Wi-Fi network and enter your WiFi password. If you work with a touchscreen you can use the on-screen keyboard. This should appear automatically, otherwise press the ABC button next to the input field. It is also possible that this on-screen keyboard is placed over the input field. Then drag the keyboard to the side by pressing and dragging at the top of the keyboard field.

When the password is entered press CONNECT and wait for the connection to be established. If this has been handled correctly you can press EXIT to exit the screen.

When the internet cable is plugged in or the WiFi connection is established you can check this via our software by pressing MENU - OPTIONS - NETWORK and then CHECK ALL CONNECTIONS . When four green check marks appear on the left under CONNECTION INFO it is okay, if red crosses appear there is still something wrong with your connection.

There is also a possibility that your internet router needs a restart . You can force this by removing the adapter/plug of your router from the socket for approximately for about 15 to 30 seconds. ATTENTION! After plugging the power cord back in it often takes several minutes to reconnect, so wait at least 5 minutes before trying anything .

If there is still a faulty connection to our Eazis service it may also be that your network is trying to block certain internet traffic ( FIREWALL and/or PROXY settings) . In that case you should contact your own provider/network administrator.

Categories: Connectie, System

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