Probably the system has had a reset because the on/off button was pressed for longer than a few seconds (it also hangs when it is often pressed too hard).
Connect a USB keyboard (which is included in the box of the system). Then turn off the computer and CONTACT US with Eazis on the number +31 (0) 546 538 911.
Please note! It could also be that the hard disk is defective. This can probably be determined by telephone together with the technical employee of Eazis.